FAQ

THE MOST COMMON QUESTIONS

We are addressing some frequently asked questions about our products here. If we still haven't answered your question here, then please reach out to us!

Frequently asked questions

How much does the shipping cost?


Please, see our shipping policy for details and up-to-date shipping rates.




There is something wrong with my order. What should I do?


We are terribly sorry to hear that something is wrong with your order. Please, contact us as soon as possible to help us resolve the issue. To facilitate a rapid response to your email, please include following information in your email:

  • Name on the order
  • Order #
  • Description of the problem
  • A picture of the package you received (if applicable)
You will hear from us within 2 business days.




Are your fabric masks of medical grade?


  • Our fabric masks are not medical-grade masks and not intended as a replacement for medical-grade equipment or other recommended measures to stop the community spread of any viruses, including social distancing, washing your hands and refraining from touching your face.
  • This product makes no claims of antimicrobial protection, antiviral protection, particulate filtration, or infection prevention or reduction.
  • The mask should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.




Where do you ship?


Currently, we ship all over the United States and Canada.